Your personal concierge for
Easy Concierge is a digital concierge available to your guests throughout their stay.
What is Easy Concierge?
Easy Concierge is an online platform that guests can access from any device to communicate with the property staff and find useful information quickly and easily, without downloading an app.
Contact usThe digital concierge for communicating with your guests and managing their stay more efficiently.
Easy Concierge is suitable for every type of accommodation property, helping front desk teams work more efficiently while improving the guest experience.
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5-star features
A digital concierge for your staff and guests
Streamline front desk operations
Easy Concierge anticipates guests’ most common questions and provides the information they need, reducing repetitive requests for front desk staff.
Reduce printed materials
Easy Concierge content can be updated independently whenever needed, providing a practical alternative to disposable printed information materials.
Easy to use
Easy Concierge is simple and intuitive, and guests do not need to download an app to use it.
Events updated from the property calendar
Connect an external iCal/ICS calendar to the Concierge and show guests the events and appointments selected by the property. Updates are imported automatically at regular intervals.
Effective communication
With Easy Concierge, guests can quickly start a WhatsApp conversation with the front desk to request information or assistance.
Information always available
Guests can access information maintained directly by the property at any time, including services, activities and opening hours, by accessing the Concierge through a QR Code.
Book services and treatments
Easy Concierge allows guests to request or book property services from their smartphone, such as room service, a restaurant table or a wellness treatment.
Collect guest feedback
Easy Concierge allows guests to rate the services provided by the property through a simple and intuitive form.
The virtual concierge that makes your work easier
Online check-in
Using a dedicated form, guests can enter their details and attach a copy of their identity document before arrival, helping the property prepare the registration process in advance. Alternatively, the property can add a direct link to its CRM.
WhatsApp chat
Through the WhatsApp link, guests can chat with front desk staff in real time to request information or enquire about the services offered by the property. It is a modern, practical and convenient communication channel.
Information
A wide range of optional sections lets you provide guests with the property’s most important information directly on their devices, including opening hours, restaurant menus, room service, wellness facilities and much more.
What do customers who use #EasyConcierge say?
Cadorna Luxury Hotel
MilanInnovative, practical and functional. #EasyConcierge is the new digital tool that allows guests to access all the services available at the property and discover the city’s main attractions.
Thanks to WebPlan’s excellent work, we created an alternative way for our guests to explore Milan and the area around our property.
Hotel Carlo Goldoni
MilanA new tool designed to improve our guests’ experience and make their stay more comfortable: the Digital Concierge. Alongside our 24-hour front desk service, #EasyConcierge is ideal for answering questions about the property and the surrounding area. Special thanks to WebPlan for their outstanding work.
Make events part of the guest experience
Help your guests discover events, initiatives and activities during their stay.
With the new Events section, you can display appointments organised or selected by the property. Connect an external calendar compatible with the iCal/ICS format: Easy Concierge imports the events and periodically updates their details, so they do not need to be entered again in the Concierge. The information displayed depends on the data available in the connected calendar and is updated according to the configured synchronisation frequency.
- Independent activation for each property
- Connection to an external iCal/ICS calendar
- Periodic synchronisation of new events, changes and cancellations
- Display of dates, times, location, description and links
- Customisable section title in the active languages
- Section displayed only when events are available
Customised Content
You can choose which sections to include in your Easy Concierge, providing guests with the information that matters most.
The dedicated management panel also lets you customise the design with the property’s logo, colours and images.
Contact usChoose your plan
Which option best suits your property? For further information, please contact us.
SEASONAL PLAN
Do you run a seasonal property? Take advantage of this offer.
Choose the plan that best suits your needs and receive a 50% discount on the annual price.
Please note: this plan is active for a maximum of 6 months.
- No app to install
- QR Code creation
- WhatsApp link
- Online check-in
- 6 sections
- 2 languages
- Dedicated management panel
- Technical support by email/phone
- No automatic renewal
- No app to install
- QR Code creation
- WhatsApp link
- Online check-in
- 10 sections
- 3 languages
- Dedicated management panel
- Technical support by email/phone
- No automatic renewal
- No app to install
- QR Code creation
- WhatsApp link
- Online check-in
- 17 sections
- 5 languages
- Dedicated management panel
- Technical support by email/phone
- No automatic renewal
Events feature included in all plans: each property can activate the section, connect its own iCal/ICS calendar and automatically update appointments in the Concierge through periodic synchronisation.
Frequently Asked Questions
Below you will find the questions our customers ask most frequently. For further information, click here to contact us.
Does Easy Concierge need to be installed as an app?
No. Easy Concierge is a Web App, so guests do not need to download an application to their phones. They can access it easily by scanning the available QR Code or opening the dedicated link.
How long does it take to set up Easy Concierge?
Once we have received the required content in all the languages included in the selected plan, together with the relevant payment, Easy Concierge will normally be ready within approximately 5 working days.
How can content be updated?
You can update the content independently through the dedicated management panel. Alternatively, you can send us the requested changes and we will make them on your behalf.
How do guests access Easy Concierge?
Guests can access Easy Concierge through a link sent by email, even before they arrive, or by scanning a QR Code displayed on information signs in the lobby, guest rooms or other areas of the property.
What does online check-in include?
The property can add a link to its CRM, allowing guests to access the system and complete online check-in using the functions provided by that CRM. Alternatively, Easy Concierge provides a form that sends the required information to the property so the registration process can be completed manually.
How are the events shown in the Concierge updated?
The property can connect an external calendar compatible with the iCal/ICS format. Easy Concierge checks the calendar periodically and updates the events published in the Concierge according to the available information.
New events and changes are managed in the connected calendar, without having to enter the same content again in Easy Concierge.
Updates are not instantaneous; they are applied automatically according to the configured synchronisation frequency.
Which types of accommodation is Easy Concierge designed for?
Easy Concierge is suitable for all types of accommodation, from B&Bs to 5-star hotels. The most appropriate sections can be selected according to the property’s services, creating a customised Concierge for each business.
Why use Easy Concierge?
Easy Concierge is a digital concierge for accommodation properties, designed to simplify staff operations and improve the guest experience by providing useful information directly on guests’ phones. They can discover the property’s services, complete online check-in, browse the restaurant menu, contact staff through WhatsApp and much more.
How many languages are available?
Easy Concierge can be activated in up to 5 languages, depending on the selected plan. The available languages are Italian, English, French, Spanish and German.
What happens when the service expires?
The service does not renew automatically. Therefore, you do not need to take any action if you no longer wish to use it.
To continue using the service, payment must be made before the expiry date to avoid suspension.
We will contact you before the expiry date to remind you and provide renewal instructions where required.
Which payment methods are accepted?
For annual or six-month plans, payment can be made by bank transfer, PayPal or Stripe. For monthly plans, payment must be made through PayPal by the plan expiry date to avoid suspension of the service.
Is the Events section always visible to guests?
No. The section is displayed only in Concierge instances where the feature has been activated and events are available. When there are no upcoming events, the menu item is not shown.