Your personal Concierge for
Easy Concierge is a digital concierge at your complete disposal for guests of your accommodation facility.
What is Easy Concierge ?
Easy Concierge is an online platform that guests can access via their devices to communicate with the property staff and receive information; all in a practical, clear and fast way, without having to download any application!
Contact usThe digital concierge to communicate with your guests and better manage their stay.
Easy Concierge is the ideal tool for all types of accommodation facilities, to simplify the work at the reception and make the guests´ stay better.
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5-star features
A digital concierge for the staff and guests of the facility
Streamline reception activities
Easy Concierge answers guests´ questions in advance, providing all the relevant information. This way, the staff does not have to deal with repetitive requests.
Reduce paper material
With Easy Concierge, content can be managed in complete autonomy whenever you want. A valid alternative to disposable paper information material.
Easy to use
Easy Concierge is simple and intuitive, and you don´t need to download any application to use it.
Effective communication
With Easy Concierge you can interact with the reception of the facility quickly and directly, via WhatsApp.
Information always available
Possibility to access, whenever you want, always updated information: services, activities and opening hours of the facility via QrCode.
Book services and treatments
Easy Concierge offers the possibility to book the services of the structure from your smartphone; such as room service, a table at the restaurant, or a treatment at the wellness center.
Receive feedback from clients
Starting today on Easy Concierge, you can have your guests evaluate the services offered by your property through a simple and intuitive form.
The virtual concierge that simplifies your work
Check-in online
Through a form, guests can enter, independently and easily, their data and attach a copy of their identity document to check in online, even before their arrival, or insert the link to the CRM.
Thanks to the WhatsApp connection, guests can chat in real time with the reception staff to request information or book the services offered by the facility. A modern, practical and fast tool for communication.
Info
A wide range of buttons that can be activated to provide guests with the most important information about the facility, directly on their devices. Sections such as: timetables, restaurant menu, room service, wellness center and much more can be inserted.
What do customers who have activated #EasyConcierge say ?
Cadorna Luxury Hotel
MilanInnovative, practical, functional. #Easyconcierge is the new digital tool thanks to which you can use all the services available in the structure and discover the main attractions in the city.
Thanks to the impeccable work of WebPlan we have managed to devise an alternative method to explore Milan and the area in which we are positioned together.
Hotel Carlo Goldoni
MilanA new tool aimed at improving and making our guests´ stay more comfortable: the Digital Concierge. In addition to the 24-hour reception service, #Easyconcierge is the ideal tool to answer all your questions and curiosities regarding the structure and the area in which we are located. A special thanks to WebPlan for the impeccable work.
Custom Content
You can choose which sections to include in your Easy Concierge, to provide the most important information to your guests.
Furthermore, with the dedicated management system that we provide, it will be possible to customize the graphics with the logo, colors and images of the structure.
Contact usChoose your Plan
Which version meets the needs of your facility? If you need more information, do not hesitate to contact us
NEW - SEASONAL PLAN
Do you have a seasonal structure? Then don´t miss this offer!
Choose the plan that best suits your needs and the price will be discounted by 50% on the annual price.
NB. By choosing this plan the duration will be set to 6 months.
- No App to install
- QRCode Creation
- Whatsapp connection
- Online Check-In
- 6 Sections
- 2 Languages
- Dedicated management
- Technical Support by email/phone
- No Auto Renewal
- No App to install
- QRCode Creation
- Whatsapp connection
- Online Check-In
- 10 Sections
- 3 Languages
- Dedicated management
- Technical Support by email/phone
- No Auto Renewal
- No App to install
- QRCode Creation
- Whatsapp connection
- Online Check-In
- 17 Sections
- 5 Languages
- Dedicated management
- Technical Support by email/phone
- No Auto Renewal
Frequently Asked Questions
Below we have listed the questions that our customers have asked us most frequently. For more information click here to contact us.
Is Easy Concierge an app?
No, it is a WebApp (digital platform). We have thought of this solution to avoid having to download an application on your guests´ phones. They will be able to access Easy Concierge easily, by framing the available QrCode or the dedicated link.
How long will it take for Easy Concierge to be ready?
Once we have received the necessary material "in all the languages chosen" for the chosen plan and the relative payment, the time needed to create Easy Concierge will be approximately 5 working days.
How do you make changes?
You can make changes yourself, thanks to a dedicated management system, or you can tell us what changes to make and we will be happy to make them for you.
How do guests access Easy Concierge?
Guests can easily access Easy Concierge via a link that can be sent to the customer via email even before their arrival at the facility or via QRCode, to be applied on information signs inside the facility, both in the hall and in the rooms.
What does Online Check-In consist of?
It is possible to indicate the link to the CRM of the structure, in this way the guests will be able to directly access your management system and check-in automatically or we provide a form that, once filled in, will send all the necessary data to process them manually.
Which accommodation facilities is Easy Concierge aimed at?
Easy Concierge is suitable for any type of accommodation facility, from B&Bs to 5-star hotels. Based on the services of the facility, you can select the contents that best suit your needs to create a personalized Easy Concierge.
Why use Easy Concierge?
Easy Concierge is a digital concierge for accommodation facilities, created to simplify the work of the staff and improve the experience of the guests´ stay, providing all the information they need on their phone. For example, they will be able to discover the services offered by the facility, check in online, browse the menu of your restaurant, chat with the staff via WhatsApp and much more.
How many languages is Easy Concierge available in?
Easy Concierge can be activated in up to 5 languages, depending on the plan you choose. The available languages are: Italian, English, French, Spanish and German.
Once the service expires, what happens?
The service does NOT automatically renew, so if you no longer wish to use the service you do not have to do anything.
On the contrary, you will have to make the payment before the deadline to avoid being suspended.
In any case, we will contact you to remind you of the expiration of the service and, if necessary, give you information on how to renew it.
What payment methods do you accept to activate Easy Concierge?
If the payment is annual or semi-annual, it will be possible to make it via Bank Transfer, Paypal or Stripe. In case of monthly payment, you will have to remember to pay by the expiration of the plan via Paypal to avoid the suspension of the service.